How can I see the insights of my Steps count in my App? When entering the App Data page, you’ll find an overview of your basic physical activity in the first part of the screen, displaying: Steps: the number of steps taken during the day. Right below, you ... Mobile app Mobile app Q&As Dec 2, 2022 Mobile app Q&As
How can I set my fitness goals on the App? Log into your mobile App and go to the Profile page. Click on “ Goal setting ”. Here you can set your goals for daily steps and weight. Slide your finger on the screen to move the red circle on the ho... Mobile app Mobile app Q&As Dec 2, 2022 Mobile app Q&As
How can I set the Guardian and SOS feature? To set your Guardian feature: Log into your mobile app and go to the Device page. Click on Guardian . Fill in all the fields with your personal information and set your preferred alerts and notificati... Mobile app Mobile app Q&As Dec 2, 2022 Mobile app Q&As
What is the SOS feature and how does it work? Helo device sensors can detect if you fall with the Guardian feature and provides your emergency contacts with information thanks to the SOS feature. It is set to send messages to your contacts in cas... Mobile app Mobile app Q&As Dec 2, 2022 Mobile app Q&As
What is the Guardian feature and how does it work? The Guardian feature of the LifeWatch detects if your health metrics exceed the normal range and alerts you when this happens, as you could be dealing with a serious situation. Helo device sensors can... Mobile app Mobile app Q&As Dec 2, 2022 Mobile app Q&As
Does our App communicate with external apps? Yes, our App on Android can be linked to Google Fit and Strava , while with iOS it connects to Apple Health and Strava . The collaboration of these different Apps means collecting more robust data and... Mobile app Mobile app Q&As Dec 2, 2022 Mobile app Q&As
How can I connect App with external Apps? Log into your mobile App and go in the Profile page. Click on “ Link” . In the Link page you’ll have the App list. Choose the App you want to link to and click on “ Connect ”.... Mobile app Mobile app Q&As Dec 2, 2022 Mobile app Q&As
Does the Guardian feature stop when using Sport mode? Yes, the Guardian feature is suspended during exercise. During exercise you often intentionally exceed your normal health metrics, like heart rate and breath rate. At such times, visible and audible G... Mobile app Mobile app Q&As Dec 2, 2022 Mobile app Q&As
What is the QR code feature on the App, and what can I do with it? The App’s QR code feature will allow you to add up to three (3) QR codes or images to display on your LifeWatch Generation 2 device. You can add transportation tickets, proof of vaccination, membershi... Mobile app Mobile app Q&As Dec 2, 2022 Mobile app Q&As
How can I upload QR codes on the App? 1. Open your App. 2. Go into the Device page and click on QR code . 3. Select a maximum of 3 images from your phone’s camera roll by clicking on each available slot. Adjust each image in the frame and... Mobile app Mobile app Q&As Dec 2, 2022 Mobile app Q&As
Where can I visualize my QR code images I uploaded through the App? Once you have uploaded the images in the App’s QR code feature, they will be displayed on the Home Screen of your LifeWatch Generation 2. Just swipe down with your finger on the Home Screen until you ... Mobile app Mobile app Q&As Dec 2, 2022 Mobile app Q&As
Why can’t I upload my images on the App’s QR feature? If you cannot upload your images in The App’s QR feature , it is possible that one of these conditions has occurred: Your LifeWatch has a low battery . The App hasn’t completed the data synchronizatio... Mobile app Mobile app Q&As Dec 2, 2022 Mobile app Q&As