What to do if the Subscription AutoRenew payment fails? If you have problems with your payment method and you need to update/add new cards , make sure to do it before the Subscription expires . The “ Manage payment method ” button in your Active Subscripti... Helo Wellness+ Oct 5, 2023
Can I activate a new Wellness+ subscription while the current one is in Closed status on the same account? Yes, the Helo Health Shop allows this operation, but if you decide to purchase a new Wellness+ subscription with the same account, while the current one is in Closed status, it will start immediately,... Helo Wellness+ Jun 1, 2023
What does “Closed” Subscription mean? When you purchase a Wellness+ subscription , you will benefit from its services on your Helo Smart App for 30 days, starting from the purchase date. At the end of the 30 days, the subscription will be... Helo Wellness+ Jun 1, 2023
What if my Subscription is displayed as inactive on the Helo Smart app? If your subscription is shown as inactive in the Helo app, it may be expired. Please ensure that the subscription is not Closed and the 30 days have not concluded, to avoid this case. If the Subscript... Helo Wellness+ Jun 1, 2023
Can I purchase a Wellness+ subscription for another account? Yes, at the moment of purchase you can provide any account’s email for which you want the subscription to be active. But please note that the Subscription status will be displayed only in the purchase... Helo Wellness+ Jun 1, 2023
How can I cancel the Wellness+ Autorenew? If you close the AutoRenew function of your Helo Wellness+ , you will still benefit from your subscription until the end of the month (30 days from the purchase day) , even if it shows as Closed . 1. ... Helo Wellness+ Feb 10, 2023
Can I purchase a Helo Wellness+ Subscription and have an active Oracle Subscription at the same time? As soon as you purchase a Helo Wellness+ subscription, your Oracle subscription will be automatically cancelled and the auto renew disabled. Your 30-day Helo Wellness+ subscription will begin on the d... Helo Wellness+ Jan 30, 2023
How do I Redeem a Wellness+ Redemption Code? A Wellness+ Redemption Code consists of letters and numbers (ex. wel-xx00xxx0-0000-0x0x-000) To redeem it, just follow these easy steps: Add only Wellness+ Subscription to your cart. On the Checkout p... Helo Wellness+ Dec 21, 2022
Can I refund my subscription order? No , subscription and Auto-Renewal subscription orders are final and not refundable.... Helo Wellness+ Dec 12, 2022
Which payment options are available for Auto-Renewal subscriptions? You may use any credit card accepted by the retailer.... Helo Wellness+ Dec 12, 2022
Is there a cut-off date to make updates to my Wellness+? All changes or cancellations must be made within the last 24 hours before your subscription order is processed. You can check the date your order will be processed through your account or on the email... Helo Wellness+ Dec 12, 2022
Do I need a Helo Health account to sign up for Helo Wellness+? Yes, you will need to sign up for an account on our Helo Health website (it's free to join). Account access ensures that you can easily update and track Auto-Renewal subscription preferences.... Helo Wellness+ Dec 12, 2022