If you refuse a delivery from the Helo Store, the items will be returned to the warehouse. 

It may take up to 45 days for the returned items to be identified as refused and processed for a refund. However, if Helo determines that you were at fault for the refused delivery due to providing an incorrect address or unavailability or unwillingness to receive the shipment, any refund will be reduced in an amount equal to the shipping costs.