Why can't I log in to the HeloSmart app?

If you're experiencing difficulty logging in to the HeloSmart app, ensure that your phone has a stable internet connection. Poor connectivity can be one of the primary causes of login problems.

If you have any active VPN on your phone, it may be causing a connection issue in the app.

Check if you have an active VPN on your phone and follow these steps: 

  1. Disable the VPN. 
  2. Open the HeloSmart app again. 
  3. Enter the email address to receive the OTP code. 

If the problem persists, contact our support team for assistance.

How can I customize my device name on the App?