The LifeWatch Generation 2 does not turn on

  1. When the battery is completely discharged, your LifeWatch will not turn on. Fully charge the battery before turning on the Watch.

  2. Use only Helo chargers and cables. Unapproved chargers or cables can damage the Watch.

  3. Before charging the battery, ensure that the charging terminals of the Watch and the wireless charger dock are free of foreign material, such as sweat, liquid, or dust. Clean the charging terminals with a soft dry cloth. 

  4. If the device does not turn on after charging for a suitable time, please contact the Customer Service.

I can’t see the REM Sleep hours in the Sleep Analysis of my LifeWatch Generation 2.