There may be a fault with your Watch.

Please contact the Customer Service , sending video proof of your issue.

Please note that any damage caused to your device won't be covered by the warranty.

You can read more about the conditions of our warranty on our website.

What if I have damaged my Watch Lite SE

Currently, under the terms of our warranty, Helo only offers replacement service. Please note that any damage caused to your device won't be covered by the warranty.

You can read more about the conditions of our warranty on our website.