How can I receive assistance by the Helo Health Support Team? You can write to the Helo Health Support Team to receive assistance any time, by following these simple steps: By Info Center: 1. Go in the Helo Health Info Center. 2. Scroll down the homepage until y... Orders Orders and Returns มิ.ย. 1, 2023
Does Helo provide a guaranteed delivery date for warranty repairs or replacements? No, Helo cannot provide a guaranteed delivery date for your warranty repair or replacement.... Orders Orders and Returns มี.ค. 1, 2023
What happens if I ship the Helo Device without a valid and authorized RMA Number or with an expired RMA number? Products received by the Company that do not match the information in the approved request, or are shipped without a valid and authorized RMA Number or with an expired RMA number (more than 30 days fr... Orders Orders and Returns มี.ค. 1, 2023
Is the Limited Warranty transferable? No, the Limited Warranty is non-transferable.... Orders Orders and Returns มี.ค. 1, 2023
How long is the Warranty Period for Helo Devices? The Warranty Period for Helo Devices is one year from the date of receipt of the Helo Device, or for any longer period as required by applicable law, including two years from the date of receipt of th... Orders Orders and Returns มี.ค. 1, 2023
What is not covered by the Limited Warranty? The Limited Warranty does not cover: Non-Helo Devices or counterfeit products. Lost or stolen Helo Devices. Damage or failure through misuse or malfunction. Normal wear and tear, improper or negligent... Orders Orders and Returns มี.ค. 1, 2023
Can a customer return eligible individual products that are purchased as part of a kit, bundle, or a package for a partial refund? Yes, customers can return eligible individual products that are purchased as part of a kit, bundle, or a package for a partial refund. The partial refund amount will be calculated as the total purchas... Orders Orders and Returns มี.ค. 1, 2023
What happens if I refuse a delivery from the Helo Store? If you refuse a delivery from the Helo Store, the items will be returned to the warehouse. Please note that in the event you refuse the shipment upon its arrival, the amount to be refunded to you will... Orders Orders and Returns มี.ค. 1, 2023
How can I return my device? If your Helo device is still under the warranty period, Helo will replace it, subject to the conditions below, at no additional charge. To be eligible for the Limited Warranty, you must: Have an activ... Orders Orders and Returns ธ.ค. 29, 2022
How can I refund my Order? To be eligible for the Limited Warranty: You must have an active Account with no outstanding, unpaid balance and be the original purchaser of the product through your Account. The product must be in a... Orders Orders and Returns ธ.ค. 28, 2022
What is the Affilite Codes? inPersona offers their customers the opportunity to save on their purchases with an Affiliate Code on the Helo Shop, thanks to their partnership agreement. Affiliate Codes is a virtual, personal and u... Orders Orders and Returns ธ.ค. 27, 2022
How can I track my orders? When your order is ready to be shipped, you will receive a shipment confirmation email, which will include shipment details , your tracking number , and a link to the selected carrier site . To track ... Orders Orders and Returns ธ.ค. 12, 2022