Why my purchase didn’t go through? When an order doesn’t go through when you try the payment checkout, the reasons may be: The card you are using is lacking funds: charge your card with a sufficient amount to complete the purchase. The... Orders thg 10 17, 2023
How can I receive assistance by the Helo Health Support Team? You can write to the Helo Health Support Team to receive assistance any time, by following these simple steps: By Info Center: 1. Go in the Helo Health Info Center. 2. Scroll down the homepage until y... Orders Orders and Returns thg 6 1, 2023
Does Helo provide a guaranteed delivery date for warranty repairs or replacements? No, Helo cannot provide a guaranteed delivery date for your warranty repair or replacement.... Orders Orders and Returns thg 3 1, 2023
What happens if I ship the Helo Device without a valid and authorized RMA Number or with an expired RMA number? Products received by the Company that do not match the information in the approved request, or are shipped without a valid and authorized RMA Number or with an expired RMA number (more than 30 days fr... Orders Orders and Returns thg 3 1, 2023
Is the Limited Warranty transferable? No, the Limited Warranty is non-transferable.... Orders Orders and Returns thg 3 1, 2023
How long is the Warranty Period for Helo Devices? The Warranty Period for Helo Devices is one year from the date of receipt of the Helo Device, or for any longer period as required by applicable law, including two years from the date of receipt of th... Orders Orders and Returns thg 3 1, 2023
What is not covered by the Limited Warranty? The Limited Warranty does not cover: Non-Helo Devices or counterfeit products. Lost or stolen Helo Devices. Damage or failure through misuse or malfunction. Normal wear and tear, improper or negligent... Orders Orders and Returns thg 3 1, 2023
Can a customer return eligible individual products that are purchased as part of a kit, bundle, or a package for a partial refund? Yes, customers can return eligible individual products that are purchased as part of a kit, bundle, or a package for a partial refund. The partial refund amount will be calculated as the total purchas... Orders Orders and Returns thg 3 1, 2023
What happens if I refuse a delivery from the Helo Store? If you refuse a delivery from the Helo Store, the items will be returned to the warehouse. Please note that in the event you refuse the shipment upon its arrival, the amount to be refunded to you will... Orders Orders and Returns thg 3 1, 2023
In what currency are prices stated and transactions processed on the Helo Store? Prices are stated in US dollars and all transactions will be in US dollars. You are responsible for any foreign exchange fees charged by your bank or the payment processor to facilitate a transaction ... Orders Shopping thg 3 1, 2023
What are Ambassador Bundles? Biosense Bundles are a new type of BioSense bundle offer available in our shop. Each Biosense Bundle includes four BioSense health bands . The cost is US$496 , which represents a savings of US$100 , c... Orders Shopping thg 3 1, 2023
How can I change my HeloHealth Shop payment method? If you have made any purchase on the Helo Health shop , and you choose to save your card details, the system will list it in your account on shop.helohealth.com . 1. Log into shop.helohealth.com . 2. ... Orders Shopping thg 2 8, 2023