What’s in our App Info Page? On the Info page of our App you’ll find documents resources and a direct link to receive the Support Team assistance. On the top you’ll find User guides, tutorials and more . When clicking on it, you’... Mobile app Mobile app Q&As thg 4 8, 2024
Why can't I log in to the HeloSmart app? If you're experiencing difficulty logging in to the HeloSmart app, ensure that your phone has a stable internet connection. Poor connectivity can be one of the primary causes of login problems. If you... thg 2 8, 2024
How can I customize my device name on the App? During initial binding: 1. When binding a device to your App for the first time, a page for customizing the device name will appear automatically. 2. Enter the name of your choice in the field (maximu... thg 1 26, 2024
Does Helo App perform Automatic Background Sync? Yes, the app performs automatic background synchronization with the device, with a variable frequency of 6 hours , 3 hours , 60 minutes , or 30 minutes . In order to obtain a correct synchronisation, ... Mobile app Mobile app Q&As thg 12 4, 2023
When I connect more devices to the app, where can I find each device’s record for a specific Health Feature? You will always find all your devices records in Data page Health feature page device icon.... Mobile app Mobile app Q&As thg 12 4, 2023
When connecting a new device to the App, will its new data replace previous device’s data in the Data page? If you connect the new device to your account: No, the previous device’s data will still be visible in the App’s Data page. You will always find all your devices records in Data page Health feature pa... Mobile app Mobile app Q&As thg 12 4, 2023
If I unpair my device from the App, will the data collected until that point go lost? No, the data of each device you connect to your App account are always recorded and will remain visible in the Data page even if the device is unpaired. You will always find all your devices records i... Mobile app Mobile app Q&As thg 12 4, 2023
How can I check the Sleep Disturbances feature results? 1. Open the Helo Smart App. 2. Navigate to the Data page and open the Sleep section. 3. Scroll down until you find the Sleep Disturbances block. Click on the “ Calculate ” button to visualize the resu... thg 12 4, 2023
How do I sign up to the Helo Smart App and create an account? 1. Download the Helo Smart App from Apple App Store , Google Play Store or APK for Huawei . 2. Open the App, type your email in the specified text box and click " Continue ". 3. A One-Time-Password (O... Mobile app Mobile app Q&As thg 8 16, 2023
Mobile App APK download Helo App Click to download the APK file for all Huawei/Android devices . Last update April 8th 24 Heka Pro App Click to download the APK file for all Huawei devices . Last update September 16th 24... Mobile app Mobile app Q&As thg 12 13, 2022
What’s in our App Profile Page? On the Profile page of our App you’ll find all your personal information and settings and the basic information of the App. On the top of the page you have your picture on the left, your email display... Mobile app Mobile app Q&As thg 12 2, 2022
What’s in my App Device Page? On the Device page of the App you’ll find all the settings that will reflect on the device you paired to the App. On the top of the page is displayed the model name of your device, its status (connect... Mobile app Mobile app Q&As thg 12 2, 2022