- Restart the Watch
If your Watch freezes or hangs, you may need to close apps or turn off the Watch and turn it on again.
- Force restart
If your Watch is frozen and unresponsive, press and hold the Power button for more than 10 seconds to restart it. - Resetting the Watch
If the methods above do not solve your problem, perform a factory reset.
On the Watch Menu:
- Navigate to Settings.
- Click Reset.
- Click on Resume.
*Before performing the factory reset, remember that by doing this you may lose all the health data collected since the last synchronization with the mobile app.
If the problem is still not resolved, contact the Customer Service.