It may happen sometimes that the health band links with the phone or some other apps, and this disables the connection between Helo app and device. 1. Check what the color of the BioSense touch LED li...

1. Log into your app. 2. Go to the “ Device ” page and click on “ Blood Pressure calibration ”. 3. Perform the Calibration and click “ Completed ” once done. 4. Log into your app again. 5. Go to the “...

When the battery is completely discharged, your BioSense will not turn on. Fully charge the battery before turning on the Watch. (10 min minimum) Unapproved chargers or cables can damage the Health Ba...

No matter what nature throws at you - whether it's rain or puddles - your Health Band will be perfectly fine. In other words, you can keep track of your workout when it's raining, or even underwater! ...

Lithium-ion batteries are used in most wireless devices because they are lightweight, can hold a charge, and can be recharged repeatedly. Because these batteries are more sensitive than alkaline batte...

Our devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance....

The new REM Sleep analysis requires the 24h monitoring feature to be on. When activated, the 24h monitoring feature will take six (6) hours to effectively begin monitoring, as the watch will monitor a...